Shipping

Dispatch Time

All orders are dispatched within 2–3 working days (Monday–Friday, excluding public holidays).

Once your order has been shipped, you will receive a confirmation email with your tracking number.

All orders are fully tracked.

Shipping Rates

We offer worldwide shipping with the following rates:

United Kingdom

  • £2.95 – Orders under £50

  • Free Shipping – Orders over £50

  • £6.99 – Express Delivery

European Union

  • £14.99 flat rate

International (Rest of World)

  • £25.00 flat rate

United States

USA orders are sent using PDDP (Pre-Paid Duties & Taxes).
This means all applicable import duties and taxes are paid upfront at checkout, you will not be charged additional customs fees upon delivery.

Carriers

We ship using trusted delivery partners:

  • Evri

  • Royal Mail

Carrier selection depends on destination, parcel size, and service level.

Delivery Time After Dispatch

Estimated delivery times after dispatch:

  • UK Standard: 2–4 working days

  • UK Express: 1–2 working days

  • EU: 5–10 working days

  • USA: 5–10 working days

  • International: 7–14 working days

Please note: Delivery times are estimates and may vary during busy periods or due to customs processing.

Customs & Duties

  • USA orders: Sent via PDDP (Pre-Paid Duties & Taxes); no additional charges on delivery.

  • All other international destinations: Orders may be subject to customs fees, import duties, or local taxes. These charges are determined by your country’s customs authority and are the responsibility of the customer.

Insurance & Compensation

All orders are sent using fully tracked services via Royal Mail or Evri.

Courier services include limited compensation cover as follows:

  • Royal Mail Tracked services: up to £75

  • Royal Mail Special Delivery: up to £750 (higher cover available if purchased)

  • Evri Standard services: typically £20–£50 (higher cover may be available upon request)

Compensation applies only to parcels officially confirmed as lost or damaged in transit following a courier investigation.

Please note:

  • Parcels marked as delivered with valid tracking confirmation are not eligible for compensation.

  • We are unable to refund or replace orders until the courier investigation has been completed.

  • Claims must be submitted by us as the sender.

Additional Insurance

If you would like to purchase additional shipping insurance beyond the standard courier coverage, you must contact us before placing your order.

We will confirm the available options and any additional cost prior to dispatch.

If your parcel appears lost, please contact us within 7 days of the expected delivery date so we can begin the investigation process.

Lost or Missing Parcels

We are not responsible for:

  • Orders marked as delivered with valid tracking and proof of postage from Royal Mail or the relevant courier.

  • Parcels missing after being delivered to a nominated third party (e.g. neighbour, safe place, workplace).

  • Incorrect addresses entered at checkout.

It is your responsibility to ensure your shipping address is correct at the time of purchase. Please check all details carefully before completing payment.